You may be waiting longer for your Domino's pizza
July 22, 2021. Summarized by summa-bot.
Compression ratio: 40.6%. 1 min read.
CHICAGO, IL - OCTOBER 12: Domino's pizza is shown on October 12, 2017 in Chicago, Illinois. Shares of the restaurant chain fell 4 percent today despite reporting an increase of more than 8 percent in domestic same-store sales. (Photo Illustration by Scott Olson/Getty Images)
Restaurants are short-staffed as they reopen and consumers embrace dining out again. That means longer wait times for your food when dining out. And unfortunately, you may encounter the same issue when ordering pizza at home.
Domino's says its wait times have gone up in certain regions.
"We've slipped a minute or two" on average delivery times in some areas, said Domino's CEO Richard Allison during a Thursday analyst call discussing the company's second-quarter results.
Staffing issues have also meant that "we haven't made the service gains and improvements that I would like to see here in 2021," Allison said.
For Domino's that means not only longer delivery times but slower progress on opening new restaurants.
"Store-level staffing challenges and construction, permitting or equipment delays" led to delays in store openings, Allison said.
It's important for Domino's to improve delivery speeds because, as Allison noted, faster delivery leads to more sales.
"There's clearly an opportunity to continue to grow delivery by driving those service times down," he said.